Campbell Scientific Australia have implemented a new ticketing system to help track sales and support inquiries in order to further improve the quality of customer service we provide.
The new system will automatically create new tickets from emails sent to our public email addresses.
Sales inquiries should be sent to info@campbellsci.com.au
Support inquiries should be sent to helpdesk@campbellsci.com.au
Customers will receive a confirmation email that their inquiry has been received and a username and password to use to log in to our Helpdesk website at http://helpdesk.campbellsci.com.au. Here customers can view all of their open tickets, look through technician replies, post responses and rate the quality of support they have received.
When a technician replies to a ticket, the customer will be notified by an email containing the reply and a link to the ticket on our website. The customer will then have the option of replying to the email as normal, or entering the website to see the ticket history and then send a response.
All quotes will be sent through the ticketing system, these will be received as an email by the customer. The customer can then reply to that email with further questions or a purchase order and the reply will be linked directly to the quote, enabling our sales and ordering staff to respond to inquiries more promptly.
More information on setting up and using a CSA helpdesk account can be found in this document:
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